In order to promote fair and constructive communication, the following procedures govern the resolution of complaints against district employees.
The district wishes to resolve complaints at the earliest possible stage. Whenever possible, complaints should be made directly by the complainant to the person against whom the complaint is made. Parents/guardians are encouraged to attempt to orally resolve concerns with the staff member personally. 

If you feel you have already attempted this type of resolution, you may submit an oral or written complaint using the General Complaint Form to the employee's immediate supervisor or the principal.
A written complaint must include all of the information outlined in the form. Complainants may request confidentiality, and the district will take all reasonable steps to investigate and resolve the complaint without sharing the complainant's identity. Retaliation against complainants is prohibited.

The person responsible for investigating the complaint (employee's immediate supervisor) will attempt to resolve the complaint to the satisfaction of the person(s) involved within 30 days. 

Complainants may appeal a decision by the principal or immediate supervisor to the Superintendent or designee, who will attempt to resolve the complaint to the satisfaction of the person(s) involved within 30 days.   
Additional details about complaints concerning district employees may be found in Board Policy (BP) and Administrative Regulation (AR) 1312.1.

For additional information or if you have questions, please reach out to Dr. Jenny Pinedo, Director of Special Education and Student Services